faq - general

DO YOU SUPPLY PROOFS?

Digital proofs are always supplied, that way you can sign it off before I start making anything. You may change your design up to 3 times. Any further changes will incur a fee.

CAN I PICK MY OWN COLOURS FOR ANY OF YOUR DESIGNS?

Absolutely! You can view our design guide here which showcases all of our colours. If you have a colour in mind that is not available there, get in contact with us and we will do our best to track down something for you. We can also make suggestions of colour combinations that would work well with your theme based on our design and aesthetic. Please note: colours on your monitor may differ to the paper colours in real life. We recommend ordering a paper swatch book.

HOW MUCH IS POSTAGE?

For Australian orders, it will depend on the weight and size of your order. For stationery, there is a flat rate of $30.00. For signage orders, postage generally ranges from $44.00 - $88.00.

faq - stationery

WHAT DO THINGS COST?

Every single pricing proposal I do is completely catered to what the customer requires. When you contact me, you’ll be asked to submit your budget. I’ll be able to tell you straight away if your budget allows for everything you’re after or the investment you would be required to make to tick everything off your list. Don’t be scared to ask, I’m here to help!

WHAT IS THE TURNAROUND TIME FOR STATIONERY?

The Semi-custom process takes approximately three weeks +/- for design, digital printing + shipping time.
The Bespoke process takes four weeks +/- for design, standard digital printing + shipping time.
For foil or letterpress please allow an additional 14 business days for printing and processing.
I am usually booked 2 months in advance, so rush jobs may be required which incurs an additional fee if you require items by a certain date.

DO YOU HAVE A MINIMUM ORDER?

There is a minumum order of 30 sets, however please note that lower quantities have a higher price point.

HOW MANY SHOULD I ORDER?

Trust me when I say you’ll need to order more than you think you do. We suggest ordering at least 10 more invitation suites than you think you’ll require. There may be instances where you’ve miscounted or where some guests can’t attend and you can invite other guests. If there’s a few extras left over you can always have these as keepsakes. We recommend having your suite photographed on your wedding day and add it to your photo album, or getting it framed.

CAN I ORDER MORE AFTER MY INITAL ORDER?

Yes, but it's going to cost more per invite, unless you're looking to re-order the same amount (+ shipping). We suggest ordering 10 more than you think you'll need. You can always use a set for your wedding details photo.

DO YOU ONLY CREATE WEDDING STATIONERY TO THOSE LOCAL TO LAUNCESTON / TASMANIA?

Absolutely not! My pieces can be sent all over Autralia.

IF YOU’RE IN LAUNCESTON, TASMANIA HOW DO YOU WORK WITH ME IF I’M ELSEWHERE?

The process from start to finish can be communicated through phone or email. You can choose what you’re comfortable with. I will generally start with an email enquiry, that will then lead to a phone call. After we’ve chatted and things are in place a zoom call may then take place to show you samples - alternatively I can do this through email. It’s a very different process for everyone and it’s up to what you prefer!

DO YOU HELP WITH WORDING?

Absolutely! We love helping out with this, whether you're after something classic, witty or simply you.

I SEE AN INVITATION STYLE I LIKE, CAN YOU MAKE OTHER CARDS/ ELEMENTS MATCH?

Of course!

CAN YOU PRINT DOUBLE-SIDED?

Yes we can but it is at an additional cost. In saying this, it is more cost effective to print your wedding stationery double-sided than to have two seperate pieces of stationery. It is also better for the environment if you do this - so it’s a win-win

faq - signage

HOW LONG BEFORE MY WEDDING CAN I ORDER OUR SIGN/S?

You can book 8 months prior to your wedding date. I recommend placing your order at least 4 months before your wedding or event, especially during the busy wedding season.
If you are placing a large order for your wedding, I would like to receive your order at least 4 months before your wedding or event, so I can make your beautiful signs for you way ahead of time. This ensures that I've got your order underway before we get booked out, especially during the busy wedding season.

WHAT TYPES OF SIGNAGE DO YOU OFFER?

Basically - anything that takes your fancy. We generally use acrylic/perspex and foamboard. We can also do other mediums on request - such as linen wedding signage. Just because you don't see it on the website, doesn't mean we can't make it! So please just send us a message and ask. We love a creative challenge!

WHAT IS YOUR TURNAROUND TIME FOR SIGNAGE?

The Semi-custom process takes approximately three weeks +/- for design, digital printing/vinyl + shipping time. Acrylic 3D letters may take additional time.
The Bespoke process takes four weeks +/- for design, standard digital printing/vinyl + shipping time. Acrylic 3D letters may take additional time.
Please note that from November - April is usually when I'm busiest and this may take a little longer.

the way you tell your love story should be uniquely you.

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Image of Troy and Hannahs Wedding at Quamby Estate Tasmania